STANDARDS AND ISO, ITIL AND COBIT STANDARDS

 

ISO

ADVANTAGES

DISADVANTAGES
  • It works for SMEs.
  • Better for production processes and distribution of products.
  • Focused on organizational processes and competitive procedures.
  • Achieve short-term improvements and visible results.
  • Reduces costs as a result of conscious consumption of raw materials.
  • Increases productivity and quality.
  • Improves the adaptation of processes to technological advances
  • Eliminates redundancies.
  • There is a risk of eliminating the prospect of interdependencies between departments.
  • It demands a process of change for the entire organization.
  • It offers more resistance to change in conservative or family-type companies.
  • It requires a significant investment of time/money.

 

COBIT

ADVANTAGES

DISADVANTAGES
  • Ideal for all types of company, PRYME or large company.
  • Expands the knowledge base to all productive sectors of the industry
  • Document-centric
  • It improves the criteria for making informed decisions to interferences.
  • Defines IT strategic plans based on the network architecture, information, and associated equipment.
  • Ensures continuous service
  • Help with the audit process
  • It is limited to particular issues, and must be adopted separately (management, safety, quality, development, continuity, etc.).
  • It takes a reasonable amount of time to adopt them.
  • It pronounces the chasm between management and operations.




ITIL

ADVANTAGES

DISADVANTAGES
  • It connects IT to the business with security, accuracy, speed and availability of service delivery.
  • Focused on business processes. 
  • Easier to adapt by being flexible.  
  • Improve communication between end users, customers and employees of your corporation.
  • Increases the reliability of IT service delivery.
  • It promotes productivity, efficiency and effectiveness with a positive impact on the company's financial resources.
  • It is used as a practical guide for the best use of Continuous Service Improvement (CSI) for the adoption and adaptation of ITIL in each company.
  • It demands time and effort to achieve its complete absorption into the organizational culture.
  • It can encourage bureaucracy and hinder adoption the objectives are not clear
  • They have a certain obscurity regarding the results indicators and control of performance 
  • It requires real commitment from all employees and levels of the organization.

Comentarios

Publicar un comentario

Entradas populares de este blog

Computing

Imagen
Questions   1. Do you think it is useful to record the incidents that occur in the use of the computer system?  Why?   Yes, because those errors will be reflected in a place and will have a follow-up and a solution, when it is analyzed you can improve the service.      2. What do you think a methodology can contribute to this field of computing?    It would be helping you to improve the service as it could reach His objectives.         3. What is the point of support technicians being organized by levels?            It makes a lot of sense because top-tier technicians are general technicians with great knowledge, although not very deep. While the second level have the deepest knowledge, but about one area.      4. What incidents can a technician attend user notices directly without using the established incident communication means? Do those drawbacks coincide from the user's perspec...
Leer más

Informatica

Imagen
  Preguntas   1.     ¿crees que es útil registrar las incidencias que se producen en el uso del sistema informático?  ¿Por qué?     Si, porque esos errores serán reflejados en un lugar y tendrán un seguimiento y una solución, cuando se analice podrá mejorar el servicio.      2.    ¿Qué crees que puede aportar una metodología a este campo de informática?     Le estaría ayudando a mejorar el servicio ya que podría alcanzar Sus objetivos.         3. ¿Qué sentido tiene que los técnicos de soporte se organicen por niveles?              Tiene mucho sentido porque los técnicos de primer nivel son técnicos generales con un gran conocimiento, aunque no muy profundo. Mientras que los de segundo nivel tienen el conocimiento más profundo, pero sobre un área.      4.   ¿Qué incidentes puede presentar que un técnico atienda avisos de usuarios directam...
Leer más